Frequently asked questions
Do I pay when I request a quote?
No. Requesting a quote is free and there is no obligation. We never take payment through this website.
How quickly will I get a quote?
We aim to reply by email within one business day. Requests for peak dates or large groups can take a little longer.
Are prices listed on the website?
No. Prices depend on the date, group size, pick-up location and whether you choose a private or shared tour, so we send an itemised quote instead.
What currency are quotes in?
Quotes are in Canadian dollars (CAD) and show taxes separately or included, as stated in the quote.
Can I request a private tour?
Yes. Choose “Private tour” on the form, or tell us what you have in mind. Private tours suit families, small groups and anyone who wants a flexible pace.
Can you arrange a tour that is not listed?
Often, yes. Use the quote form, choose “Not sure yet”, and describe what you would like to see.
Are admission tickets or ferry fares included?
It depends on the tour. Your quote clearly states what is included, optional or extra, such as attraction admissions, ferries, cruises, meals and gratuities.
What if the weather is bad or a tour is cancelled?
Safety comes first. If a tour cannot run because of weather, road, ferry or other conditions, we will offer a reschedule or refund according to the terms in your quote.
Can I cancel or change my booking?
Cancellation and change terms vary by tour and operator and are stated in your quote before you decide to go ahead.
Can you accommodate accessibility or dietary needs?
Please tell us in the form. We will confirm what is possible before you commit.
Do you offer tours in French or other languages?
Some tours are available in other languages. Tell us your preference when you request a quote.
How do you use my personal information?
Only to answer your request and arrange your tour. See our privacy policy for details.
Still have a question? Contact us.